Privacy Policy - Cloud City

Privacy Policy

At Cloud City, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe shopping experience. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment details

Non-Personal Information:

  • IP address
  • Browser type
  • Pages visited
  • Date and time of visits

2. How We Use Your Information

  • Process and fulfill your orders efficiently.
  • Respond to your inquiries and provide customer support.
  • Improve our website, services, and shopping experience.
  • Send promotional emails or newsletters (only if you opted in).
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service providers such as payment processors or shipping partners to complete your order.
  • Legal authorities if required by law.

4. Cookies

Cloud City uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site. You can manage or disable cookies in your browser settings.

5. Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or electronic storage can be guaranteed to be 100% secure.

6. Your Rights

  • Accessing and requesting copies of your personal information.
  • Requesting corrections to inaccurate information.
  • Requesting the deletion of your personal information.

7. Third-Party Links

Our website may include links to external websites. Cloud City is not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

8. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on our website with a revised effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, reach out to us at: